FAQ (Frequently asked questions)
How long do I have to make a return or exchange?
30 days from the date of receipt of the order.
How do I make a return or exchange?
We use the REVENI service for returns or exchanges.
We don't wait for the return to arrive at our warehouse; we refund your money when you request it.
To initiate a return or exchange, click here:
Where can I receive my order?
At the address of your choice (home, work, etc.), but we don't ship to a PO Box.
Can it be shipped anywhere in the world?
For now, we have limited shipping options. If shipping options are not available in your country, please contact us at shop@okycoky.com and we will notify you when a shipping option is available.
Shipping to the Canary Islands, Ceuta, and Melilla
Shipping to the Canary Islands, Ceuta, and Melilla incurs handling and export documentation fees, which are included in the final price.
You may be required to pay taxes and duties (IGIC) upon pickup, which are not included in the final price.
How long will my shipment take to arrive?
Delivery times depend on the shipping method you have selected, but they usually take no more than 3 days.
Orders received before 12:00 PM on any business day will be shipped the same day. Once the shipping company collects the orders, we will send you an email with the tracking number, which you can use to track the status of your shipment on the shipping company's websites.
How much are the shipping costs?
Depending on the shipping method you choose, once you have confirmed your shopping cart and provided your shipping information, the system will offer you the different shipping options. Import costs, taxes, and fees are not included in the item price or order costs. These additional charges are the buyer's responsibility. Please check the import costs for your country before placing your order. The shipping company will require you to pay these fees in order to receive the package; do not confuse them with additional shipping costs. Under no circumstances will we mark packages as "gifts" or with a lower price than the actual price.
How does Split Payment work with Sequra?
Pay in 3 installments at no cost or in 6, 12, or 18 months for just a small monthly fee. Divide your order payment into 3 equal installments, at no additional cost. One payment per month. No more. Instant and paperless.
For example, if you choose to pay for a €100 order over 3 months, you would pay €33.33 at the time of purchase and another €33.33 for the following two months.
Split your order payment over 6, 12, or 18 months for just a small fixed monthly fee. Just use your ID, phone number, and bank card. Instantly and without any paperwork. You can complete the payment whenever you want at no additional cost. You can only split the payment over 18 months for orders of €390 or more.
For example, if you choose to pay for a €180 order over 6 months, you would pay €33 per month (just €3 per monthly installment). Splitting your payment with SeQura is that quick and easy:
Select Split Payment as your payment method at checkout.
Enter your details (ID and phone number), choose your payment plan, and pay the first monthly installment.
Enjoy your purchase! The rest of the payments will be made automatically each month.
How does Pay Later work with Sequra?
Receive your order and review it at your leisure before paying. We'll notify you when your order leaves the store, and you'll have 7 days to check and pay, with no additional charges.
Shopping with Pay Later with Sequra is that easy, fast, and secure:
Select Pay Later as your payment method at checkout.
Enter your details (ID and mobile number). No payment details required, and no additional costs.
Enjoy your purchase! Check your order and pay up to 7 days after shipping. Sequra will notify you by email of the payment date and method.
If you have any questions, ask them here.
30 days from the date of receipt of the order.
How do I make a return or exchange?
We use the REVENI service for returns or exchanges.
We don't wait for the return to arrive at our warehouse; we refund your money when you request it.
To initiate a return or exchange, click here:
Where can I receive my order?
At the address of your choice (home, work, etc.), but we don't ship to a PO Box.
Can it be shipped anywhere in the world?
For now, we have limited shipping options. If shipping options are not available in your country, please contact us at shop@okycoky.com and we will notify you when a shipping option is available.
Shipping to the Canary Islands, Ceuta, and Melilla
Shipping to the Canary Islands, Ceuta, and Melilla incurs handling and export documentation fees, which are included in the final price.
You may be required to pay taxes and duties (IGIC) upon pickup, which are not included in the final price.
How long will my shipment take to arrive?
Delivery times depend on the shipping method you have selected, but they usually take no more than 3 days.
Orders received before 12:00 PM on any business day will be shipped the same day. Once the shipping company collects the orders, we will send you an email with the tracking number, which you can use to track the status of your shipment on the shipping company's websites.
How much are the shipping costs?
Depending on the shipping method you choose, once you have confirmed your shopping cart and provided your shipping information, the system will offer you the different shipping options. Import costs, taxes, and fees are not included in the item price or order costs. These additional charges are the buyer's responsibility. Please check the import costs for your country before placing your order. The shipping company will require you to pay these fees in order to receive the package; do not confuse them with additional shipping costs. Under no circumstances will we mark packages as "gifts" or with a lower price than the actual price.
How does Split Payment work with Sequra?
Pay in 3 installments at no cost or in 6, 12, or 18 months for just a small monthly fee. Divide your order payment into 3 equal installments, at no additional cost. One payment per month. No more. Instant and paperless.
For example, if you choose to pay for a €100 order over 3 months, you would pay €33.33 at the time of purchase and another €33.33 for the following two months.
Split your order payment over 6, 12, or 18 months for just a small fixed monthly fee. Just use your ID, phone number, and bank card. Instantly and without any paperwork. You can complete the payment whenever you want at no additional cost. You can only split the payment over 18 months for orders of €390 or more.
For example, if you choose to pay for a €180 order over 6 months, you would pay €33 per month (just €3 per monthly installment). Splitting your payment with SeQura is that quick and easy:
Select Split Payment as your payment method at checkout.
Enter your details (ID and phone number), choose your payment plan, and pay the first monthly installment.
Enjoy your purchase! The rest of the payments will be made automatically each month.
How does Pay Later work with Sequra?
Receive your order and review it at your leisure before paying. We'll notify you when your order leaves the store, and you'll have 7 days to check and pay, with no additional charges.
Shopping with Pay Later with Sequra is that easy, fast, and secure:
Select Pay Later as your payment method at checkout.
Enter your details (ID and mobile number). No payment details required, and no additional costs.
Enjoy your purchase! Check your order and pay up to 7 days after shipping. Sequra will notify you by email of the payment date and method.
If you have any questions, ask them here.