Returning or exchanging items from your order is very simple and hassle-free. You have a period of 14 days from the moment you receive it to do so and REVENI will help you with the proccess.
Additionally, we will instantly refund the money for your order as soon as you decide to initiate the return. We can either pick it up from your house or you can deposit it at a "collection point".
To initiate your return, click on the following link:
You will need to provide us with the order code and the email address associated with your order.
Then, you will tell us the reason for the exchange or return and whether you want us to pick it up from your home or if you prefer to take it to a collection point.
WHAT ARE THE METHODS FOR EXCHANGES AND RETURNS?
- COLLECTION POINT DELIVERY: France: €12.56, Netherlands: €12.04, Italy: €16.44, Belgium: €13.40
- SEND IT ON YOUR OWN TO: ROTELPA, S.L. Parque Tec.Logístico de Vigo, C, C1 36315 VIGO (Pontevedra)
HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?
It depends on the refund option you have chosen, which are as follows:
- NON-INSTANT REFUND: It may take up to 15 days. Your order needs to arrive at our warehouses, and we have to manually check it.
- INSTANT REFUND TO BANK ACCOUNT: Takes less than 10 seconds. You need to provide us your account bank number.
- INSTANT REFUND TO ORIGINAL PAYMENT METHOD: Depending on the method, it can take between 1 and 3 days. The good thing is that it doesn't depend on the return.
Call us at +34919049709 (986240001 Monday to Friday, 9:00 AM to 3:00 PM) or write to support@reveni.io for any questions you have regarding returns.
And remember, you don't have to wait for the return to reach our warehouses:
WE WILL REFUND YOUR MONEY THE MOMENT YOU DECIDE TO MAKE YOUR RETURN.